have submitted my booking form - what
2. How long
will it take to confirm my booking?
3. How can
I amend or cancel my booking?
happens if there is a problem with
the hotel when I arrive?
can I request an early check-in or
a late check-out?
1. I have submitted
my reservation form - what happens next?
Once you submit your booking form,
your accommodation request will be
processed as quickly as possible.
However, some delays may occur due
to our supplier hotels' processing
requirements. Depending on the destination,
this may take from 1 to 3 days. If
the hotel you chose is available for
the dates you specified, we will send
email for confirmation your booking.
If you wish to cancel your booking
after this, you will incur a cancellation
fee - see terms
and conditions. If the hotel is
not available, we will contact you
with a suitable alternative hotel.
2. How long will it take to confirm my booking?
Below is the usual response time taken
to confirm a reservation:
1 day - for hotels in Australia, New
Zealand and Asia
up to 2 days - for hotels in Europe,
the Americas and Africa/Middle East
You can check on the Current status
of your booking request at ANY TIME,
through our Customer
we endeavour to process your booking
request according to the guidelines
shown above, occasionally we are unable
to finalise your request within this
time limit. Some of the reasons for
delays in replying include public
holidays and time zone differences.
3. How can I amend or cancel my booking?
Should you wish to amend or cancel
your existing booking, please use
Service Your Booking form. You
can also email us through our Email
Support Form (make sure you select
and include your Booking ID). One
of our reservation consultants will
get back to you with a response as
quickly as possible. Please note:
an amendment or cancellation fee will
apply - see terms
4. What happens if there is a problem with the hotel when I arrive?
The first step is to contact the Reception
desk at the Hotel, to see if the matter
can be settled directly. If you continue
to have problems that require our
attention and cannot be solved by
you at the hotel, please telephone
our nearest customer service office
as soon as possible. Should the issue
require you to move from your chosen
Hotel to alternative accommodation,
we will make every endeavour to meet
5. How can I request an early check-in
or a late check-out?
If you want to request an early check-in
or a late check-out, Please read our
Terms and Conditions please click
Early check-in and late check-out
are subject to the availability of
the room and cannot be confirmed until
the day of check-in or check-out.
We can advise the hotel of your request,
and they will try their best to accommodate
Facilities & Room Information questions:
can I find contact details for a hotel?
do I find directions to the hotel?
you send me maps and/or other information
about the hotel?
breakfast included in the room rate?
1. Where can I find contact details
for a hotel?
The hotel's street address is shown
on the hotel's information page. Once
a booking has been confirmed, we issue
the Confirmation/Accommodation Voucher,
which also states all the hotel's
2. How do I find directions to the
The location information of the hotel
is listed on the hotel description
page. This can also help identify
the distance from the hotel to certain
landmarks or the airport.
3. Could you send me maps and/or other information about the
All the information regarding the
hotel (such as facilities and rates)
is located on each hotel's web page.
For additional information, you may
contact the hotel directly.
4. Is breakfast included in the room
Many hotels include a buffet or continental
breakfast as part of their room rates,
while others offer it as a separate
service. This information can be found
on the hotel's web page in the Prices
do I have to include my credit card
it safe to use my credit card?
I have to send my credit card details
will my credit card be charged?
I pay with more than one credit card?
don't have a credit card, can I pay
cash on arrival?
credit card types do you accept?
1. Why do I have to include my credit
To allow us to proceed with your request,
we require you to submit your credit
card details. Your credit card information
is strictly confidential. Please note,
we request your credit card details
as a form of security only. It will
not be charged until the booking is
confirmed by the hotel.
2. Is it safe to use my credit card?
Yes. We treat the security of our
clients' information matter very seriously.
To ensure your security, all credit
card transactions are secured by SSL,
which encrypts the credit card number
so as to make it unavailable to any
3. Do I have to send my credit card
We encourage all our clients to submit
their credit card information via
our secure online credit card form.
This makes it easier for us to process
your booking requests quicker and
more efficiently. However, you also
have an option to fax your credit
card details. When you come to the
payment stage of the booking process,
simply choose the option "I want
to send my credit card details by
fax", fill in your details, print
it and send it to us on one of the
fax numbers provided.
4. When will my credit card be charged?
Please read our Terms and Conditions
5. Can I pay with more than one credit
Yes. You are able to provide payment
with multiple credit cards. If you
require to pay using more than one
credit card, please select the pay
by phone option once you have reached
the payment page during the booking
process. Please do not enter a credit
card online but call the number displayed
to provide the details of all credit
cards needing to be charged. If you
wish to alter a credit card after
it has been charged, and the booking
completed, a fee will apply - see
6. I don't have a credit card, can
I pay cash on arrival?
We do not accept payment by cash on
arrival at the hotel. All bookings
through our service require pre-payment
by credit card only.
7. Which credit card types do you
The cards we accept are: American
Express, MasterCard, Visa.Please note
that if you provide an American Express
credit card for payment of your booking,
the transaction may be charged in
a different currency to the one in
which your booking rates were quoted.
The cost of your booking is converted
using our bank's exchange rates on
the day of the transaction.
Pricing and Rates Information questions:
are no rates for the dates I require
or rates appear as "Waiting Confirm".
What do I do now?
the room rate per person or per night?
taxes included in the rate?
1. There are no rates for the dates I require or rates appear as "Waiting
Confirm". What do I do now?
If the rates for date(s) you require
are not listed on our site, then we
cannot quote you a rate as yet, since
the hotel has not provided them. As
new rates are finalised, they are
posted on our website.
When a rate shows on our website
as "Waiting Confirm", it
is usually during peak periods, such
as public holidays, special events,
or conferences/exhibitions. Once we
receive your completed reservation
form, we will negotiate the best rate
with the hotel and advise you, at
no charge. Once we receive your acceptance
of our rate, your request will be
2. Is the room rate per person or
All room rates are per room per night,
unless specified otherwise. The rates
are not applicable during New Year's
Eve and other special events and are
subject to change. The price is guaranteed
upon receipt of final payment. All
rates are as per this website.
3. Are taxes included and service
charge in the rate?
ALL taxes and charges ARE included
in the room rate, except for the following
countries: United States. For these
countries, all additional taxes will
be specified on your final itinerary
at the end of the booking process.
you organize airport transfers with
Unfortunately we do not offer
airport transfers when booking your
accommodation. We do not store information
regarding the airport transfer services
for each hotel featured on our website.
We suggest you contact the information
desk at the airport on arrival to
arrange your transfers.