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Privacy Policy

About Phi Phi Islands


Customer privacy policies

Company privacy policies

Privacy policy

Limited right to use

Collecting personal information


Use of cookies

User agreement

Third party sites

Copyright and trademark notice

Changes to Privacy Policy

Liability disclaimer and limits

Data Protection Policy

No unlawful or prohibited use

Use of your information

Use of information

Disclosure of your information


Credit card guarantee

Tax Recovery Charge

Questions & Comments

Currency Converter


Privacy policy
Phi Phi Booking is committed to respecting your privacy. Our websites are designed so that you can visit Phi Phi Booking or any of its subsidiaries on the Web without identifying yourself or revealing any personal information. Once you opt to provide personally identifiable information (any information by which you can be identified), it will only be used to support your customer relationship with us. This Online Privacy Statement regarding the privacy of the information you provide online covers five main areas: Awareness, Choice, Access & Accuracy, Security, and Oversight.

Prices policy
The Phi Phi Booking price policy guarantees you the lowest rates available on the internet when you make full pre-payment over the internet. For your convenience, our rates are in US Dollars (US$) and Thai Baht (THB), and include all taxes and service charges. When you book with Phi Phi Booking you never have to pay more.

Collecting personal information
We are required to collect personal information. We value your trust in this matter and wish that you understand how we treat this personal information. We reassure you that we take such matters seriously and hope that within this statement it is clear exactly what happens to this information you provide

It is important to note that we only collect your personal information when it has been volunteered by yourselves. We provide you with a clear process so that it is easily understood as to why you are entering personal information. At all times you are aware when submitting such information and at no times do you provide information that may be later reused for any other purpose.

Use of cookies
Technical information may also be collected i.e. IP address, operating system, browser software etc. whilst you are on the site. This is quite usual and this information is used only for our internal statistical purposes, like recording where our customers are coming from. This does not include personal information and we do not collect personal information in this way.

We use cookies for each visit to our site. A cookie is a type if id tag that is placed in your computer’s hard drive each time you visit a website. This does not take up heavy space on your pc, but what this does do is enable websites to recognise you when you when you are on a site. For example, once you are logged in under a password and login and then click to go to a new page, the website will not ask you for your password again because from the cookie it can recognise that it is still you on the site, until of course you log out. Phi Phi Booking use cookies to remember you if you ever come back again.

It is possible for you to disable the acceptance of such cookies from all websites. You need to configure your browser capabilities and to do so will depend on which browser you use. We do not recommend this however, as cookies are helpful to enhancing your experience on the internet.
Note, Cookies do not contain personal information.

Third parties
We are required to pass hostel properties your information on your behalf, in order to finalise the booking process.

Phi Phi Booking may contract a reliable third party to facilitate the distribution of promotions, feedback, competitions details etc.

We will not disclose your personal information to any other third parties unless we have your prior consent. On all pages where information is collected we specifically describe what information is required in order to provide you with the service you have requested.

Changes to Privacy Policy
Any material changes in the way we use personal information will be described in future versions of this privacy statement. By booking with us you agree that our privacy statement, current at the time of your most recent booking, shall apply to all your information, whether given to us at the time of that booking or at the time of earlier bookings. If at any time we decide to use personally identifiable information in a manner different from that stated in the privacy statement applicable to your information, we will notify you by way of an email and request your approval.
We at Phi Phi Booking are sincerely committed to a safe and secure web experience for our visitors. If, after reading all this, you have concerns or questions, by all means, get in touch with us.

Data Protection Policy
The information you provide on the Phi Phi Booking Portals will be held only by Phi Phi Booking and its duly authorized agents. Your information will not be given or sold to any outside organization for its use in marketing without your consent.

Use of your information
The information you provide on the Phi Phi Booking Portals may be held and used by Phi Phi Booking for market analysis and production of internal reports, for marketing our products and services generally and (subject to any objection or preference you may indicate when submitting your details to us) for sending information to you about our products and services from time to time.

Disclosure of your information
We may disclose your information to other companies in the Phi Phi Booking Group of companies, including their respective partners, agents and sub contractors, for any of the above purposes. In addition, we may disclose your information as may be required by law, regulation or legal proceedings.

Credit card guarantee
Your credit card information is sent to us through a secure server. We use the latest, most secure technology available, which encrypts all your personal and credit card details. The encryption method used is the industry standard "Secure Socket Layer" (SSL) technology. Our SSL certificate has been issued by Thawte.
Our server and network are protected by firewalls against unauthorized access. This means we can guarantee that it is totally safe to send us your credit card details. We will reimburse the first 50 euro should your credit card be misused or abused. The credit card company is obliged to pay the remainder.
Your credit card details will be kept at Phi Phi Booking until your arrival date at the hotel. After this date the details will be destroyed.

Questions & Comments
At any time we will be glad to offer our assistance to answer any questions or doubts that you may need clearing. Please feel free to contact at any time by clicking at contact us. We guarantee a prompt reply.

User Agreement
By using our website ("Website") and the online booking engine ("Booking Engine") contained on our Website, you are agreeing to the following privacy of use without modification or revision. It is important that you understand that we may amend, revise or update the terms and conditions of this User Agreement at any time and without prior notice to you. Therefore, you should carefully review the terms and conditions of this User Agreement each time you use our Website or Booking Engine. If the terms and conditions of this User Agreement are not acceptable to you, you should not use our Website or Booking Engine.

The Website and Booking Engine are owned and operated by Phi Phi Booking. All information, including without limitation text, graphics, software and all other materials including the HTML, XML, CGI and any other code and script in any format used to implement our Booking Engine or Website ("Content"), are our property or the property of our licensors. You do not, by using our Website or Booking Engine, acquire any ownership or other rights to any Content or other materials contained on or accessible through our Website or Booking Engine.

Limited Right To Use
In this User Agreement, we hereby grant to you a non-exclusive, limited, non-transferable and revocable license to view, print and download Content from our Website and Booking Engine solely for your personal and noncommercial use solely for purposes of enabling you to purchase products or services offered through our Website or Booking Engine. You agree not to republish, distribute, assign, modify, transmit, display, reproduce, license, create derivative works from, transfer or sell any Content or other materials obtained or obtainable on or through our Website or Booking Engine.

Copyright And Trademark Notices
The Content and other matters related to our Website or Booking Engine are protected under applicable laws relating to intellectual property rights, including but not limited to copyright and trademark laws. The copying, redistribution, use or publication by you of any such matters or any part of our Website or Booking Engine, except as allowed under this User Agreement, is strictly prohibited. The posting of Content on our Website or Booking Engine does not constitute a waiver of any such rights. Phi Phi Booking, We Build Your Brand - Not Ours, Phi Phi Booking and certain other trade names are either trademarks or service marks or registered trademarks or service marks of Phi Phi Booking. Other product and company names contained on the Website or Booking Engine may be trademarks or service marks of their respective owners. Phi Phi Booking reserves all right, title and interest in and to its copyright and trademark rights.

Liability Disclaimer And Limits
The content or other materials published on this website and/or in the booking engine may include inaccuracies or typographical errors. the content or other materials may be changed or updated periodically. we, and any of our affiliates may, but shall not be required to, make any changes to our website or booking engine at any time without prior written notice to you.

Neither we nor any of our affiliates make any representation or warranty about the suitability of the content contained on our website or the booking engine for any purpose whatsoever, and the inclusion or offering for sale of any products or services on or through our website or the booking engine shall not constitute any endorsement or recommendation of such products or services by us or our affiliates. all such content is provided "as is," "as available," without any warranty of any kind whatsoever. we and our affiliates hereby disclaim all warranties and conditions with regard to such content and all products and services available through our website or booking engine, including, but not limited to, any implied warranties and conditions of merchantability, fitness for a particular purpose, title, and noninfringement. our website and/or booking engine may contain bugs, errors, problems or other limitations, for which you agree to hold us and our affiliates harmless.

The suppliers providing products and services through our website or booking engine are independent contractors and are not our or our affiliates' agents. neither we nor our affiliates are liable for the acts, errors, omissions, representations, warranties, breaches or negligence whatsoever of any such suppliers or for any personal injuries, death, property damage or other damages or expenses resulting therefrom. from time to time, access to our website or booking engine (or any portion thereof) may be suspended without prior notice. you agree that we and our affiliates will have no liability and will not be obligated to make any refund and shall otherwise not be responsible in the event of any delay, cancellation, overbooking, misquoted rates, strike, riots, floods, acts of god, security breach, false transmissions, pranks, hoaxes, technological failure or any other cause beyond our or our affiliates' control, and further that neither we nor our affiliates shall have any responsibility for any additional expense, omissions, delays, re-routing or acts of any government or authority.

In no event shall we or any of our affiliates be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of, or in any way connected with, the use of our website or booking engine or the delay or inability to use our website or booking engine, or for any content or products or services obtained through our website or booking engine, or otherwise arising out of the use of our website or booking engine, whether based on contract, tort, strict liability, or otherwise, even if we or our affiliates have been advised of the possibility of damages. because some states/jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you.

No Unlawful Or Prohibited Use
As a condition of your use of our Website and/or Booking Engine, you agree that you will not use our Website or Booking Engine for any purpose that is unlawful or prohibited by, or inconsistent with, this User Agreement. You represent and warrant that you are at least 18 years old and posses the legal authority to enter into this User Agreement and to use our Website and Booking Engine in accordance with the terms and conditions of this User Agreement. You may only use our Website and the Booking Engine to make legitimate reservations or purchases and not for any other purposes, including without limitation, to make any speculative, false or fraudulent reservations or any reservation in anticipation of demand.

Use Of Information
We reserve the right, and you authorize us and our affiliates, to use and assign all information provided by you in any manner consistent with our Privacy Policy. You may view our Privacy Policy by clicking HERE.

Some of the Content that refers to hotel accommodations and other services is the property of, and is supplied by, third party suppliers that are not under our control. We do not independently verify, and do not guarantee, the accuracy of the information that we receive from such third parties. All information, prices and availability are subject to change without notice.

Links To Other Websites
Our Website and Booking Engine may contain hyperlinks to websites operated by third parties. We do not control such websites and will not be responsible for their content or for any breach of contract or any intentional or negligent action on the part of such third parties, which results in any loss, damage, delay or injury to you or your companions. We are not responsible for the accuracy of opinions express in such websites, and such websites are not investigated, monitored or checked for accuracy or completeness by us. Inclusion of any linked website on our Website or Booking Engine does not imply or constitute approval or endorsement of the linked website by us. If you decide to leave our Website or Booking Engine to access these third party sites, you do so at your own risk. All rules, policies (including privacy policies) and operating procedures of websites operated by third parties will apply to you while on such sites. We are not responsible for information provided by you to third parties.

Tax Recovery Charge
The tax charge on Rate hotel transactions is a recovery of all applicable transaction taxes (e.g. sales and use, occupancy, room tax, excise tax, value added tax, etc.) that we collect from customers and pay our vendors (such as hotels, etc.) in connection with our customers' purchasers. We are not the vendor collecting and remitting such tax to the applicable tax authorities. The vendors bill us for applicable taxes and we remit such amounts directly to our vendors. We are not a co-vendor associated with the vendor with whom we book or reserve our customers' travel arrangements. Taxability and the appropriate tax rate vary greatly by location. The actual amount paid to a vendor may vary from the tax recovery charge, depending upon the rates, taxability or other factors in effect at the time of the actual use of a given travel service by our customers. We do not incur certain jurisdictions impose a hotel occupancy tax or other type of transaction tax upon the renting of a hotel room, an automobile, etc. The type of tax collected by a vendor will vary by service and location.

Currency Converter
Currency rates are based on various publicly available sources and should be used as guidelines only. Rates are not verified as accurate, and actual rates may vary. Currency quotes are not updated every day. Check the date on the Currency Converter for the day that currency was last updated. Neither we, nor our affiliates, warrant or guarantee the accuracy of any such information. When using this information for any financial purpose, we advise you to consult a qualified professional to verify the accuracy of the currency rates. We do not authorize the use of this information for any purpose other than personal use and hereby prohibit, to the maximum extent allowable the resale, redistribution, and use of this information for commercial purposes.

You agree to indemnify, defend and hold us and our affiliates, and any of our or our affiliates' officers, directors, employees, agents, successors and assigns, harmless from and against any liability, claim, loss, expense, cause of action or demand, including without limitation reasonable legal and accounting fees arising directly or indirectly in connection with any breach by you of any term, condition, representation, warranty or covenant contained herein or otherwise resulting from your use of our Website or Booking Engine.

Contract Information
No contract will exist as between you and us (or any of our affiliates) for the sale of any product or service other than Rate hotel reservations unless and until we accept your reservation by email confirming your reservation or purchase and issue you a unique confirmation code. Acceptance will be deemed complete and will be deemed to be effectively communicated to you for all purposes at the time that we send the email to you whether or not you receive the email.

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