Rates

The Phi Phi Booking price policy guarantees you the lowest rates available on the internet when you make full pre-payment over the internet. All rates shown on this website are only serving by Phi Phi Booking. Room Rates shown are based on a standard booking request (single or double) and may be subject to change pending requirements, eligibility, seasons and/or blackout dates. In such cases we will submit an updated quote to you by email. Rates are quoted in the currency shown.

Payments

We require your credit card details in a confirmation email in order to process your booking. For your confidential, we offers secure credit card payments online. Alternatively you can submit your credit details by fax. YOUR CREDIT CARD WILL ONLY BE CHARGED ONCE AVAILABILITY HAS BEEN CONFIRMED that is once your VOUCHER has been emailed to the email address provided during your booking process.
Charging policy
+30 days before check in date, we require only your credit card details and there is no any charge.
-30 days before check in date, the hotel will charge the full amount.

We welcome VISA, Master Card, and AMEX. Please note that your credit card issuing bank may charge you an additional fee for currency conversions. Phi Phi Booking will not be responsible for such charges or any other charges that may occur during the credit card billing process. All payments will be settled in Thai Baht or US dollar depends on the amount indicated during your booking process (based on the daily exchange rate).Your credit card statement will show the debit entry as Phi Phi Booking.

Alternative Hotel and Room type Selection

If Phi Phi Booking may not be able to provide the hotel or room type of your choice, in such case our Customer Service Agents will suggest alternative hotels or room type matching your criteria of price and location by an email.

You need to present your VOUCHER upon check in at the hotel. In the unlikely even that the hotel has no booking confirmation at hand, you MUST contact us immediately by phone/email (our offices are open 24/7. You will find our tel./fax/email contact details in the voucher). When contacting us please always state your Booking ID and Our Customer Service will then contact the hotel and initiate all steps to solve the situation immediately.

Failure to contact us will result in a No Show, i.e. will be treated as a failure to check in at your hotel as per the check in date stated in your VOUCHER. Late cancellation and No Show policies applied.

Amendments

You may amend your booking request at any time during the booking process. Amendments to your booking request can be submitted through 'Customer Service’, or by contacting our Customer Service. Amendments may be treated as late cancellation. Please refer to our Cancellation Conditions.

Extension of Stay

In case you would like to extend your stay with the hotel you initially booked through Phi Phi Booking, you must contact our Customer Service. Please note that any Extensions of Stay arranged directly with the hotel are not covered by Phi Phi Booking.

Early Check Out

If you would like to shorten your stay, please fill The Amended form in Customer Service site. We will refund your credit card for the unused room nights UNLESS NOTIFIED OTHERWISE by email. Please be advised that you must cancel the unwanted room nights with us, as well as the hotel, or you will not receive your refund, if applicable.

Cancellation of Booking

Once you have submitted your Booking Confirmation the following Cancellation Policies apply:

+30 Days before check in date There is no any charge.
29 -15 Days before check in date There is a 10% of total cost for administration charge.
14 - 7 Days before check in date There is a 10% of total cost plus 1 night cost (depending
on the hotel policy) charge by the hotel.
6 - 4 Days before check in date There is a 10% of total cost plus 1 night cost charge by the hotel.
3 - 0 Days before check in date The Hotel will charge the full amount.

Cancellations must be made in writing, quoting the booking ID, either by Fax to +66 75 601-308 or e-mail to reservation. Or by fill up the Cancellations form in Customer Service site.
A cancellation receipt will be sent to you with a cancellation email. Please do not consider your booking cancelled until you have received the cancellation email.

No Show (failure to check in at the hotel)

No Shows, i.e. failure to check in at your hotel as per the check in date stated in your VOUCHER, are treated as a late cancellation and cancellation policies applied.

Refunds

We are committed to provide an efficient refund to our customers. Refunds will be made in the form of a credit refund. I.e. we will credit the amount charged, minus cancellation fees (if applicable), back to your credit card. Once the refund instructions have been issued to our Merchant Bank, it can take anywhere from 15-45 working days for the proceeds to show in your account.
Requests for refunds will have to be submitted at least 2 weeks after the check out date. Refund requests received later than 14 (FOURTEEN) days cannot be honored.

Disclaimer

We makes every effort to ensure that any materials or rates displayed on this website are accurate at the date of issue. Changes in market conditions or circumstances may occur after the issue date which may make information displayed on this website no longer accurate or no longer reflect the current position. Phi Phi Booking hereby expressly disclaims any representation, warranty or undertaking in relation to the accuracy, completeness, quality or adequacy of any contents of this website. All offers, prices, and conditions of sale may be subject to change without notice including eligibility, minimum or maximum stays, seasons and/or blackout dates, and/or other conditions/restrictions.

We will not be responsible for any losses if, for any reason, the debit/credit card, billing address and/or credit card verification number cannot be verified in a timely manner, nor are we responsible for any changes in rates or any other charges that may occur during the verification or billing process.

We makes every effort to work with hotels which provide an acceptable standard of service and accommodation for the price paid. Phi Phi Booking hereby expressly disclaims any representation, warranty or undertaking in relation to the quality or adequacy of any hotel listed on our website.

We will not be liable to pay any compensation if we (the company) or you (the customer) are forced to cancel or in any way change your booking as a result of situations outside our control which we, nor our suppliers, could foresee or avoid, even with all due care. For example war or threat of war, civil strife, industrial disputes, natural disaster or terrorist activity.